Users Do Not Appear in the Home Page Search

how to troubleshoot when a user does not appear in the home page search the following steps explain the process to go through if a user is not appearing in the home page search steps within sql run the following to test the search results select 'user', 1, convert(varchar(40), guid), displayname, mail, description, replace(domainname, '\\',' \ ') + ' ' + isnull(employeenumber,''), isnull(department, '') + ' ' + isnull(location, ''), '', case when ((flags & 0x1)<>0 and status='d') then 'a' else status end, 100 from adcache (nolock) where type = 'user' and ((status <> 'x' )) and displayname like '%{users name}%' you will find that the account is not returned in the results run the following sql to check that user is active in ad cache select from adcache where displayname like '%{users name}%' or guid = '{users guid}' you will find that either the missing account is not in adcache or the status is set to x in activate administrator look the user up in the active directory search, and then open up the record, click on the object tab, and then click the update cache button rerun the sql scripts from steps 1 & 2, and the account should now be displayed open up the searchdiagnostics aspx page and then run the incremental index update or wait 15 mins for the next incremental update to run you will need to change the url to use the search folder such as below http //myactv7/activate/search/searchdiagnostics aspx the account should now appear in the search