Troubleshooting
Search
LDAP Search Errors
2 min
when you perform a search for a user in activate you may get a "the object does not exist" error or a similar error in the activate logs log error message autocomplete search error the object does not exist system directoryservices protocols directoryoperationexception the object does not exist at system directoryservices protocols ldapconnection constructresponse(int32 messageid, ldapoperation operation, resultall resulttype, timespan requesttimeout, boolean exceptionontimeout) at system directoryservices protocols ldapconnection sendrequest(directoryrequest request, timespan requesttimeout) at innovation activate activateldapconnection sendldaprequest(directoryrequest request) at innovation activate activateldapconnection loadquery(searchrequest searchrequest, string\[] attr, provisioningdirectorycollection result, resulteventhandler eventhandler) at innovation activate query provisioningdirectorysearcher internalfindinscope(provisioningdirectorycollection result, string dn, string searchfilter, resulteventhandler eventhandler) at innovation activate query provisioningdirectorysearcher findinscope(provisioningdirectorycollection result, stringcollection scopes, string searchfilter, resulteventhandler eventhandler) at innovation activate query provisioningdirectorysearcher findall(directoryquerynode node, provisioningdirectorycollection result, resulteventhandler eventhandler) at innovation activate query provisioningdirectorysearcher findall(directoryquerynode query, string filter) at innovation activate web search autocomplete getadsearch(string filter, string defaultparameter) at innovation activate web search autocomplete getdatasource(string type, string& defaultrootname) at innovation activate web search autocomplete search(string term, string available, string options) solution 1\ in activate studio perform a verify on the roles and ensure there are no ou or user references to objects that have either been removed from ad or moved to another location directly in ad the verify will highlight any issues that need to be fixed 2\ if you have any references to ous that have been moved, then perform a sync on the users role once you have removed the bad references