When attempting to log in to Activate, the following error may be displayed:

{
  "message": "Unable to login automatically [ActivateAdmin@3x2gd0.onmicrosoft.com]"
}

The username shown in the error will vary depending on the affected user.

There are multiple causes for this error. The two resolutions below cover common scenarios.

This error can occur when the user attempting to authenticate is 

Activate is therefore unable to match the authenticated user and complete the automatic login process.

 to refresh the user information available to Activate.

Confirm that the sync completed successfully.

Confirm that the user can now log in automatically.

If the issue persists, check that the affected user is included within the scope of the Azure Sync and that the sync completed without errors.

Option 2: Configure Anonymous Paths for Activate Anywhere

, the error can also occur if required application resources are being redirected to authentication instead of being served anonymously.

 to allow specific Activate Web assets to be accessed through Activate Anywhere without authentication.

Resources/Configuration/External Web/RemoteAccess

Add the following anonymous path configuration:

<anonymousPaths>
    <path enabled="true">/manifest.json</path>
    <path enabled="true">/favicon.ico</path>
    <path enabled="true">/android-chrome-192x192.png</path>
</anonymousPaths>

Restart or apply the relevant Activate configuration changes as required, then retry the login.

These paths allow the required application assets to be accessed without being redirected through the authentication process.

 error continues after trying the appropriate resolution:

Confirm the user exists in the Activate cache.

Run an Azure Sync and confirm it completes successfully.

If using Activate Anywhere, confirm the anonymous paths are configured.

Confirm the environment is running Activate 8.3.6 or later when using anonymous path support.

Check that the identity shown in the error matches the expected user account.

If these checks do not resolve the issue, further investigation of the authentication flow may be required.

Common Installation Issues

Unable to login automatically

Microsoft’s cloud platform providing infrastructure, networking, storage, and application services. In Activate, it’s used as the hosting environment or for integration with Microsoft 365 and Entra ID services.

Azure

DotNetVersion

Microsoft Entra Connect (formerly Azure AD Connect) is a tool that syncs on-premises Active Directory identities with Microsoft Entra ID, enabling hybrid identity and seamless access to cloud resources.

Microsoft_Entra_Connect

Active Directory (AD) is Microsoft’s directory service that stores and manages user accounts, devices, and permissions, enabling secure authentication and centralized access control within a Windows network.

Active_Directory

ActivateJobService

ActivateAdministrator

SupportedPowerShellVersions

SupportedOSVersions

SupportedSQLVersions

Name that identifies the instance of Activate.  This is only used by Administrators and isn't displayed to end users.

instance_name

An installation type of Activate where there is no local domain connection, all authentication, authorisation and identity management is handled by Entra ID.

Cloud_Only

Microsoft Entra ID (formerly Azure Active Directory) is Microsoft’s cloud-based identity and access management service, providing secure authentication, user lifecycle management, and access control for Microsoft 365 and other apps.

Microsoft_Entra_ID

A software switch that enables or disables functionality at runtime without redeploying code. In Activate, they are configured under //Resources/Configuration/FeatureFlags.

feature_flag

Microsoft module for managing Exchange Online, using modern authentication and REST API–based cmdlets for faster, more reliable automation of mailboxes, compliance, and organisation settings.

EXO_V3_PowerShell_Module

An Organizational Unit (OU) is a container in Active Directory used to organise users, groups, computers, and other objects within a domain. OUs help structure resources logically and apply group policies for easier management and administration.

A User Type is a template in Activate that defines rules, attributes, and behaviours for a category of users (e.g., Employee, Contractor), ensuring consistent user account setup and configuration.

User_Type

A resource object in Activate representing a physical or virtual Exchange Server

Exchange_Server_Resource

Defines the object type that the resource will emulate or operate as.

Class_parameter

Clonesthe selected inherited parameter to make a local copy to override the value

Override

Runs the Activate Provisioning Server and performs actions across target systems.

Orchestrator_Account

A complete, immutable log of identity-related events, including provisioning actions, access approvals, and policy evaluations.

Audit_Trail

An integration module that enables Activate to read/write data from external systems (e.g., provisioning accounts in Azure AD).

Connector

A periodic process where managers or data owners validate that users still require their existing access — critical for compliance.

Access_Certification_and_Review

A user-initiated process to gain access to new systems or roles, often requiring manager or system owner approval.

Access_Request

Any downstream application or service where identities need access (e.g., Active Directory, Okta, Salesforce).

Target_System

The authoritative system from which identity data is imported (e.g., HRIS like Workday or SAP SuccessFactors).

Identity_Source

An access control model that uses user, resource, or environment attributes (e.g., department = "HR", location = "US") to make access decisions dynamically.

ABAC_Attribute-Based_Access_Control

An access control model where users receive permissions based on assigned roles. This model helps enforce least privilege.

RBAC_Role-Based_Access_Control

A collection of entitlements assigned based on a user’s job function or department. Roles simplify access management and are often tied to policies (e.g., "Finance Analyst Role").

Role

A specific access right or permission within a system (e.g., "Read-only access to Salesforce Reports"). Entitlements can be grouped into roles.

Entitlement

The removal or disabling of user accounts and access when they are no longer required — for example, when an employee leaves the organization.

Deprovisioning

The automated process of creating accounts and granting access to systems or applications based on a user’s role or attributes.

Provisioning

A digital representation of a user (employee, contractor, service account, etc.) within an organization. Each identity is typically linked to a unique identifier, such as an email address or employee ID.

Identity

This is the process of bringing on a new user

Onboarding

Hierarchical Role-Based Provisioning automates user access by assigning roles based on organisational structure, ensuring users inherit the correct permissions and resources aligned to their position or function.

Hierarchical_Role-Based_Provisioning

A group email address that automatically forwards messages to all its members, allowing you to send emails to multiple recipients at once.

Distribution_List

An expression is a conditional statement using Activate expression syntax.

expression

AzureProductName

Fixing AADSTS50011: The Redirect URI Does Not Match the Application

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