Inside Activate
Analytics
Task and Service Properties
5 min
task and service properties provide the foundation for how analytics in activate categorises, measures, and reports on activity across the platform these properties define key metadata such as reporting groups, service level expectations, automation indicators, and cost assumptions for both services and tasks by configuring these properties, organisations can ensure analytics reflects how services and tasks are structured, how performance is assessed against slas, and how value and cost savings are calculated this document outlines where these properties are defined, how they are maintained, and how they are used by analytics to generate consistent, meaningful reporting the following properties are used by analytics on tasks and services the properties are configured at //resources/properties/serv and //resources/properties/task they are stored in the sql tables serviceproperties and taskproperties reporting groups the reporting groups are also collected and stored under //resources/configuration/analytics these reporting groups are used as drop down lists on the web forms to allow users to select updating properties these tables store a cached snapshot of the current task and service property values at the time they were last collected the snapshot is refreshed during the nightly analytics background process, which runs //tasks/analytics/background/scripts/backgroundscript analytics queries read from this snapshot rather than directly from live configuration data, ensuring consistent and performant reporting if property values appear out of date in analytics, confirm that the backgroundscript is correctly referenced and included in your nightly processing schedule service properties true 330,331left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type task properties true 330,331left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type