---
title: Service Workflow Approval Options
slug: service-workflow-approval-options
createdAt: 2025-07-28T19:59:22.407Z
---
The following outlines the common configuration options for service approval.
## Standard Service Approval
The following steps are generally performed for standard Service Approval
| Approval Type | Controlled by | Description |
| ------------------ | ------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| Manager Approval | IsManagerApprovalRequired
Manager from Active Directory | If the IsManagerApprovalRequired flag is true the the users manager from Active Directory will be required to approve the request. |
| Financial Approval | IsFinancialApprovalRequired
users/Department/FinancialApprover | If the IsFinancialApprovalRequired flag is true the the users department is checked for a 'FinancialApprover'. |
| Service Approval | Service/Approvers | If there are Approvers specified on the service then they will be required to approve any requests. |
| Option Approval | Services/OptionApprovers | Option approval is only required for 'Grouped' services. See Grouped Services for more information. |
## Custom Service Workflow
A custom 'WorkFlow' parameter can be specified on a service. This will override the standard workflow and provide a custom workflow for the service.
This is an advanced option that should be used with caution. Custom workflows have the following limitations:
- All services with custom workflows will be split into seperate jobs. This means that multiple approvals can be required.