---
title: Resume Job
slug: resume-job
docTags: 
createdAt: 2025-07-28T19:45:10.627Z
---

Activate includes a feature that allows an **Administrator** to resume a Job that has stalled or failed. This functionality is particularly useful when a job fails due to temporary infrastructure issues or when re-running the entire workflow is not practical. By default, only **Activate Administrators** have permission to resume Jobs.

## Example: Resuming a “Create User” Job

A failed *Create User* Job can occur for a number of reasons — for example, an infrastructure dependency such as an Exchange Server being temporarily unavailable.

Rather than restarting the entire workflow, the Administrator can resume the Job from a specific Workflow step, skipping earlier steps if necessary.

This approach is often used:

- When time or other constraints prevent a full job resubmission 
- For testing or troubleshooting individual steps 
- After resolving an underlying issue, to allow the Job to continue to completion 

## Steps to Resume a Job

1. **Locate the failed Job**
    In the Activate Web Portal, open **Request History** or search for the specific Job number. 
2. **Select Resume Job**
    From the menu ribbon, choose **Resume Job**. 
3. **Choose a Workflow Step**
    Select the step where the Job should resume from.
    You may skip earlier steps if they have already completed successfully. 
4. **Review and Submit**
    Review the Job details, then click **Submit** to create a new Resume Job. 
5. **Monitor Progress**
   The Resume Job task will run and submit a new job that is a clone of the original job but with instructions to resume from the specified step.  The new resumed job will have a different job ID from the original job but will reference the original job in the arguments.