Inside Activate
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Troubleshooting
Reset Activate Studio Profile
4 min
activate studio stores user specific configuration and profile settings locally on the workstation if these settings become corrupted, activate studio may fail to launch or behave unexpectedly this document explains how to reset a user’s activate studio profile by removing the local configuration files when to reset an activate studio profile resetting the activate studio profile may help resolve issues such as activate studio failing to start unexpected errors during launch incorrect or corrupted user specific settings this process only affects local configuration files and does not modify server side activate data prerequisites before proceeding ensure activate studio is fully closed confirm the affected user can sign in to windows resetting the activate studio profile close all open instances of activate studio open file explorer and navigate to the following location %userprofile%\appdata\roaming\activate on windows server systems, this path may resemble c \users\\\<username> \<domain>\appdata\roaming\activate delete the following files admin config alternatively, you can rename the entire activate folder to preserve a backup of the existing configuration start activate studio activate studio will recreate the required configuration files automatically expected outcome after completing these steps a fresh activate studio profile is created for the user corrupted or invalid local settings are removed activate studio should start using default configuration values if issues persist, further investigation may be required to rule out environmental or permission related causes