Troubleshooting
Install and Updates
Write Access Denied on new install
7 min
issue user gets this error when opening activate studio after a new install system exception write access denied to //resources/studio at innovation activate resource setinfo() in c \projects\activatev8\activate library\resource cs\ line 564 at innovation activate admintask ensureadmintasksroot() in c \projects\activatev8\activate library\admintask cs\ line 805 at innovation activate config forms importpackages execute() in c \projects\activatev8\activate config\forms\importpackages cs\ line 64 this error means that the role that administers activate has not been set correctly, this could be due to sql permissions or other reasons solution this issue can be resolved by following these steps to correctly set the administrators role which will allow rights to modify activate parameters run activate studio in system mode, c \program files\activate\instances\\\<instance name>\activatestudio exe /system navigate to roles > system roles > administrators double click the members parameter click browse search for name of group created for activate administrators, select the correct group and click ok click ok close activate studio open c \program files\activate\instances\\\<instance name>\configurationwizard xml as administrator (you'll need this to save the file) delete the \<whenupgrade> line open c \program files\activate\instances\\\<instance name>\appsettings json as administrator (you'll need this to save the file) delete the connectionstring line and the last comma from the configversion line run c \program files\activate\instances\\\<instance name>\activatestudio exe /installpackages click next select server installation, click next re enter server name and database name, click next complete activate orchestrator details including certificate selection (some details may already be complete) complete activate web site creation, ensure you select a certificate click next complete smtp email properties, click next click finish click finish to import activate packages activate has now had the issue fixed and the install steps repeated