---
title: Features
slug: jk49-features
createdAt: 2025-07-17T20:11:52.562Z
---

The **Activate Identity Manager** provides a comprehensive suite of **Tasks** and **Workflows** for managing user accounts throughout their lifecycle.
 Each task includes configurable **approval steps** from designated business or IT roles, ensuring actions align with your organisation’s governance and business rules.

## Identity Management Tasks

### Onboard User (Create User)

Provisions a new **Active Directory (AD) or other directory** user account for:

- Employees 
- Contractors 
- Vendors 

Accounts are created according to defined business rules, which can include:

- Home folder creation 
- Mailbox provisioning 
- Default entitlements based on Department and Location 

The **New User form** is fully customisable, allowing any AD attributes to be captured.
 Location-specific fields such as office address are auto-filled, and the user’s **Manager** is automatically assigned in AD for use in future approval workflows.

### Offboard User (Delete User)

Deprovisions a user account in accordance with business rules, including:

- Archiving home folders and email 
- Removing access from systems (automatically or by notifying relevant teams) 
- Supporting stand-down periods before disabling or deleting accounts 

If the departing user was an approver, Activate automatically prompts their Manager to assign a replacement, ensuring no approval workflows are left orphaned.

### Update Details

Allows users to update selected **Active Directory attributes**, such as:

- Mobile Number 
- Extension 

Editable fields are defined per organisation, and some updates may require approval from the user’s Manager or other designated approvers.

### Move User

Moves a user between **Departments** or **Locations**.
 Upon approval, Activate:

- Moves infrastructure components such as Home Folders and Mailboxes 
- Updates Distribution Lists and other entitlements based on the new location or department 

### Rename User

Used when a user’s **Account Name** or **Display Name** changes, such as after a name change.
 Optionally, related infrastructure — including home folders — can also be renamed automatically.

### Disable User / Enable User

Provides a quick and secure way to disable or re-enable AD accounts directly through Activate.

- Eliminates the need for Service Desk teams to access **Active Directory Users & Computers** 
- Allows fast user lookup and management via **Activate Search** 

### Delegate Approvals

Enables approvers to **temporarily delegate** their approval authority to another user for a defined period.
 The delegate can approve any pending or future jobs on behalf of the original approver during the delegation window.

### Update Owner

Transfers ownership of linked accounts (such as **administrative or shared accounts**).
 When an owner departs, Activate can:

- Prompt for a new owner 
- Automatically terminate the linked account if configured to do so 

### Set Out of Office

Allows users to configure their **Exchange Out of Office** status for a specific period.
 This task can also be automatically triggered during user de-provisioning.

### Add Role / Remove Role

Permits authorised roles to:

- Add users to **Activate-defined Roles** such as Departments or Locations 
- Remove users from those roles when necessary 

## Lifecycle Workflows

The following automated workflows run on a scheduled basis, typically overnight, to maintain account hygiene and compliance.

### Expired Account

Identifies **AD accounts with a set expiry date**, commonly used for Contractors or Vendors.
 Managers are prompted to:

- Extend the expiry date 
- Disable the account 
- Terminate the account (which triggers the Terminate User process) 

Managers can also defer their decision, with automated reminders after the deferral period.

### Inactive User

Detects **inactive AD accounts** that:

- Have not logged in for a specified number of days, or 
- Have never been logged in within a defined timeframe 

Managers can then choose to:

- Disable the account 
- Terminate the account (using the Terminate User workflow) 
- Postpone the decision 

### Verify Info

Prompts users to confirm or update their personal information using the **Update Details** task.
 This workflow can be configured to:

- Trigger every *X* months 
- Send initial prompts to new users to complete their profiles 
- Issue follow-up reminders to ensure data accuracy over time 

## Escalations

All tasks include built-in **escalation mechanisms** to prevent workflow delays.
 Activate automatically escalates approvals if a user or manager has not completed a task within a defined timeframe.
 This ensures timely completion and reduces manual follow-up by Service Desk teams.