Features

The Activate Identity Manager provides a comprehensive suite of Tasks and Workflows for managing user accounts throughout their lifecycle. Each task includes configurable approval steps from designated business or IT roles, ensuring actions align with your organisation’s governance and business rules.

Provisions a new Active Directory (AD) or other directory user account for:

Accounts are created according to defined business rules, which can include:

The New User form is fully customisable, allowing any AD attributes to be captured. Location-specific fields such as office address are auto-filled, and the user’s Manager is automatically assigned in AD for use in future approval workflows.

Deprovisions a user account in accordance with business rules, including:

If the departing user was an approver, Activate automatically prompts their Manager to assign a replacement, ensuring no approval workflows are left orphaned.

Allows users to update selected Active Directory attributes, such as:

Editable fields are defined per organisation, and some updates may require approval from the user’s Manager or other designated approvers.

Moves a user between Departments or Locations. Upon approval, Activate:

Used when a user’s Account Name or Display Name changes, such as after a name change. Optionally, related infrastructure — including home folders — can also be renamed automatically.

Provides a quick and secure way to disable or re-enable AD accounts directly through Activate.

Enables approvers to temporarily delegate their approval authority to another user for a defined period. The delegate can approve any pending or future jobs on behalf of the original approver during the delegation window.

Transfers ownership of linked accounts (such as administrative or shared accounts). When an owner departs, Activate can:

Allows users to configure their Exchange Out of Office status for a specific period. This task can also be automatically triggered during user de-provisioning.

Permits authorised roles to:

The following automated workflows run on a scheduled basis, typically overnight, to maintain account hygiene and compliance.

Identifies AD accounts with a set expiry date, commonly used for Contractors or Vendors. Managers are prompted to:

Managers can also defer their decision, with automated reminders after the deferral period.

Detects inactive AD accounts that:

Managers can then choose to:

Prompts users to confirm or update their personal information using the Update Details task. This workflow can be configured to:

All tasks include built-in escalation mechanisms to prevent workflow delays. Activate automatically escalates approvals if a user or manager has not completed a task within a defined timeframe. This ensures timely completion and reduces manual follow-up by Service Desk teams.