Inside Activate
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How To
Configure Service Owners as Approvers
3 min
overview configure a service so that users assigned to the owners property are automatically used as approvers during service requests prerequisites a service with a multi valued owners property permission to configure service parameters steps open the service configuration create a new parameter with the following settings name approvers type reference value =/service/owners save the configuration result when the service is requested, all users listed in the owners property are automatically assigned as approvers additional notes the parameter must be configured as a reference to correctly return user objects the value =/service/owners directly maps the service’s owners property to the approver field ensure the owners property contains valid user entries to enable proper approval assignment