Setup
Password Reset
Configure Password Reset Questions
2 min
password reset questions are used by activate to verify a user’s identity during self service password reset and account unlock by correctly answering these questions, users can securely authenticate themselves without service desk involvement this configuration allows you to define which questions are presented during registration and which are required during a reset , as well as enforce basic answer quality requirements careful management of these questions is important, as changes can directly affect existing user registrations and their ability to reset passwords successfully the following steps explain how to review, update, and maintain password reset questions within activate studio configure registration and reset options open activate studio navigate to tasks > passwords open the passwordresetquestions parameter review or modify the following settings toset – defines which questions are required for user registration toreset – defines which questions are required for password reset or account unlock minanswersize – specifies the minimum number of characters allowed for an answer adding or changing questions duplicate the last \<question> entry increment the id value update the question text save the file do not modify the ids of existing questions if users have already registered changing them will break existing password reset registrations