---
title: Write Access Denied on new install
slug: IM7S-write-access-denied-on-new-install
createdAt: 2025-06-11T20:26:19.224Z
---

## Issue

User gets this error when opening Activate Studio after a new install.

```text
System.Exception: Write Access Denied to //Resources/Studio
   at Innovation.Activate.Resource.SetInfo() in C:\projects\activatev8\Activate.Library\Resource.cs:line 564
   at Innovation.Activate.AdminTask.EnsureAdminTasksRoot() in C:\projects\activatev8\Activate.Library\AdminTask.cs:line 805
   at Innovation.Activate.Config.Forms.ImportPackages.Execute() in C:\projects\activatev8\Activate.Config\Forms\ImportPackages.cs:line 64
```

## Solution

To address this issue follow these steps

1. C:\Program Files\Activate\Instances\\\<instance name>\ActivateStudio.exe /SYSTEM
2. Navigate to Roles > System Roles > Administrators
3. Double click Members parameter
4. Click Browse
5. Search for name of group created for Activate Administrators, select the correct group and click Ok
6. Click Ok
7. Close Activate Studio.
8. Open **C:\Program Files\Activate\Instances\\\<instance name>\ConfigurationWizard.xml** as **Administrator** (you'll need this to save the file)
9. Delete the \<whenUpgrade> line
10. Open **C:\Program Files\Activate\Instances\\\<instance name>\appsettings.json** as **Administrator**  (you'll need this to save the file)
11. Delete the ConnectionString line and the last comma from the ConfigVersion line.
12. Run **C:\Program Files\Activate\Instances\\\<instance name>\ActivateStudio.exe /INSTALLPACKAGES**
13. Click Next
14. Select Server Installation, click Next
15. Re-enter Server Name and Database Name, click Next.
16. Complete Activate Orchestrator details **including certificate selection** (some details may already be complete).
17. Complete Activate Web Site creation, **ensure you select a certificate. &#xA0;**&#x43;lick Next
18. Complete SMTP email properties, click Next
19. Click Finish
20. Click Finish to import Activate packages.